Evonex Advanced Applications Advanced Applications can be added on with ease
Managing your contacts, viewing call data and wallboards are just some of the advanced applications available to you.
The Conference Bridge Subscription gives you a dedicated number for your conference calls and is ideal for small to medium sized businesses.
Call recording allows you to record external and /or internal calls or specific company phones. A search facility allows the administrator to retrieve any calls that need to be reviewed or downloaded.
This feature allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist. The Auto Attendant guides new users through the process of creating new menu templates.
Call Queues hold incoming calls if there are no free operators to direct the calls to. With Evonex you can create up to 50 call queues and choose music to play to a waiting caller.
Save time and improve efficiency with CRM integration, with click to call and screen popping.
Wallboards harness the power of your call groups providing you with real-time call statistics across a group of phones, these include:
Calls Overview - the number of incoming, answered, outgoing and lost calls. Also average duration both as a group total and by team member.
Inbound Calls - the number of incoming, answered, lost, queued calls and ring durations both as a group total and by team member
Outbound Calls - the number of outbound calls, average and maximum duration both as a group or by team member
Queued Calls - the average queue time, maximum queue time, queue limit breaches, timeouts and the number queuing now both as a group total and by team member.
Instant access to view the number of calls received, answered and unanswered provides essential information to help make important decisions and manage staff levels.