What type of phone system does my business need?
Posted on 25th May 2018 at 15:45
The market for business phone systems means that your company can benefit from a telephone system chosen to meet your needs and enhance your productivity; as much as possible, it can be tailored to you specifically. From hosted to on-premise phone systems, it's important to make the right decision based on your companies set-up.
As yourself the following questions:
How many people will use the system? Is it likely to increase or decrease?
Are you likely to expand and move offices in the future? Or work across multiple sites?
Do you need to integrate homeworkers?
Does your budget work better with opex or capex expenditure?
Do you have IT staff to manage an on-site system?
Are you able to take on and perform ongoing maintenance?
Once you start thinking in terms of how you need the system to work for you, it becomes easier to understand how to choose a phone system.
Hosted telephony is suitable for all small to medium sized businesses that have good broadband. With hosted telephony, your communications are hosted in the cloud and your calls are connected over the internet. Also known as Voice over Internet Protocol, the system is hosted off-site by a provider, rather than in your office and updates are carried out remotely to upgrade the system as advances become available.
Ideal for small, medium, large and growing businesses, it allows businesses to have multiple communications across a number of devices at once, with high quality levels of service. A future-proof system, it can also be used across multiple sites with cost savings on free internal calls.
Hosted is right for your business if:
You require advanced telephony features such as call forwarding, voicemail to email and call stats
Your finances work best on the opex expenditure system; essentially a monthly rental with no upfront costs
You do not have or want a dedicated staff member on site running the system (this is taken care of by your provider)
You may move offices or expand to multiple sites in the future (there is a simple relocation process and you can keep your number)
On-premise telephone systems, such as Mitel, are ideal for medium and large business. Choosing to have your phone system on premises (as opposed to in the cloud) can offer significant advantages, depending on what your business needs. An on-premise telephone system (also known as a PBX) gives you flexibility – you have control over every detail so it can be tailored to your exact needs. As a PBX uses traditional and IP technology you’ll have access to a variety of premium features with no additional charges; making it a cost-effective option if you need smart functionality.
On-Premise is right for your business if:
You are a business that needs to add new users frequently
Your finances work best on the capex expenditure system; high upfront costs with low monthly rental
You have or want a dedicated staff member on site running the system
You want an advanced, scalable system
If on-premise phone systems are the right choice for your business, the decision will include choosing to run the system with SIP trunks. As ISDN lines will be switched off by BT in 2025, any update to your system should protect you from your loss. SIP trunking (Session Initiation Protocol) involves using VoIP to create dedicated voice channels to route traffic across a fibre or ethernet connection. Feature rich and flexible, the number of channels can be altered at any time to suit demand, without needing to install physical lines.
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