The Benefits of Cloud Telephony
Posted on 27th April 2018 at 16:38
There is a lot of talk about 'The Cloud' and sometimes it can be a challenge for a business to understand the benefits of putting their communications into the cloud. This blog will explain to you what Cloud Telephony is and what the benefits are for your business
Over the years telephone systems have traditionally been a box on the wall in your office but over the last ten years or so technology has progressed and most of your business tools such as your accounts packages, your computing, your CRM and your telephone system are all being hosted in the cloud. If you are thinking about upgrading your telephone system, you may have heard about cloud telephony but you aren't sure how it works - here we explain it to you further.
What is Cloud Telephony?
Cloud Telephony, also known as Hosted Telephony, provides you with a telephone system that is managed in secure data centres with voice calls being delivered over the internet. Many more businesses are adopting this way of managing their telecommunications as it offers many benefits both financially and technically. It offers your business a complete communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. As we mentioned in our last blog, BT have announced that they will be switching off the ISDN network within the next nine years and Cloud telephony offers you a great alternative.
So what are the benefits of Cloud/Hosted Telephony?
Because your telephone system is hosted in the cloud, there is no need for any equipment to be in your office which can be costly to install and maintain. There is no capital expenditure required as the only physical equipment you need is often just handsets and a router. You also have control of how you want the hosted telephone system to work for your business by accessing the web portal to make any changes. This saves you having to book costly engineering time to program your system.
With hosted telephony you can simply add or remove users and features as and when you need them, this way you only ever pay for the services that you use. This is great if you are a start-up business or SME as the costs are low as you pay per user and as your business grows you just add users onto the system. Equally if you are scaling back your business then you just remove users as required.
All system and software upgrades are deployed through automatic updates which means you are always using the latest technology without any disruptive and costly visits from engineers.
With Cloud Telephony you can easily get up and running in the event of a disaster. By logging into the portal you can quickly divert calls to mobiles so that your customers can still contact you and you can contact them. This keeps your business up and running at the click of a button.
You can benefit from feature rich mobile integration. Remote workers have access to the full feature set of the hosted telephone system on their mobile phones, regardless of their location. It also makes it a lot easier for your customers to contact you as your telephone number would ring your desk phone and mobile phone simultaneously.
As you can see from this blog, the cost savings and benefits of cloud/hosted telephony are definitely something to consider. Putting your telecommunications into the cloud gives your business a huge range of smart call management features at your fingertips - mobiles and other devices can be easily integrated. Hosted telephony is a flexible, feature-rich and cost effective way of managing your telecommunications.
To find out how Hosted telephony can benefit your business simply fill in the contact form and one of our hosted voice experts will be in touch shortly
Share this post: