Posts tagged “VoIP”

When choosing a new phone system, buyers are increasingly turning to hosted systems, which offer many advantages over traditional hardware. Here we give you 10 things to take into consideration when choosing a new hosted telephone system. 
Often business owners think that Call Recording is something that is used in a Call Centre with hundreds of agents handling hundreds of calls, but this really isn't the case. Call Recording brings so much value to a business, regardless of size, there are lots of benefits and it is actually very affordable. This months blog will explain what Call Recording is, how it would benefit your business and how you go about implementing it. 
In a previous blog we told you about BT's plan to switch off the ISDN network within the next 10 years and how SIP trunking is the alternative. To follow up on this, we are going to tell you more about SIP trunks and how they will benefit your business and give you advice on how to implement them. 
The workplace has changed over the last 10 years, the way that we do business has changed, the way we communicate with our customers has changed and because of this technology has had to adapt to support this evolution in the way we now work. Here we look at how Unified Communications can help make your business more responsive and agile. 
There is a lot of talk about 'The Cloud' and sometimes it can be a challenge for a business to understand the benefits of putting their communications into the cloud. This blog will explain to you what Cloud Telephony is and what the benefits are for your business . 
The world of telecoms is full of acronyms and buzzwords that often don't mean anything to an individual outside of the telecoms industry. So, at DCS Voice & Vision we thought we would take a moment to explain what some of these technical terms mean. Maybe you are about to review your current telephone system and will be talking to some providers about the solutions that they offer. This guide will help you have a better understanding of the terms you will be hearing. 
 
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