Posts tagged “telephony”

Today's business climate calls for reliability, agility and flexibility. In order to deliver on these core goals, the tools companies need to communicate to their customers and the wider world must be future ready and fit for purpose. 
However, that is not always the case. Many companies are still relying on traditional Intergrated Service Digital Network (ISDN) technology for their business communications, most of which are becoming obsolete in a business environment where terms of interaction are dicated by increasingly demanding customers. 
We have put together a guide to help your business make the move from ISDN to SIP.  
It feels like Christmas was about 6 months ago and we are all back in the business working hard and looking at the year ahead. We are excited about all the stuff we are going to blog about this year, information that will keep you up to date with the latest advances in the telecoms industry. 
I wanted to start this years blog by taking time to tell you more about DCS, the people that make us a great company to work with and give you more of an insight into the products and services that we can provide to you. Tools that will help your business run efficiently, improve customer service and deliver you a return on investment. 
Image by Annie Spratt
Image by Annie Spratt 
Your company probably already has a disaster recovery plan for your IT services but have you thought about the implications to your business if your phone system is effected. In this months blog we will show you how to build a disaster recovery plan for your voice services so that your customer can always reach you. 
In this months blog we will show you how to build a disaster recovery plan for your voice services so that your customer can always reach you. Read More 
Image by Corey Hearne 
Toll Fraud/Phone Fraud costs businesses in the UK £1.2 billion each year (CFCA 2013) and is an ongoing threat to us. Often, we do not realise that we have been a victim of this cybercrime until we receive an extortionate telephone bill. In this month's blog we will look at how you can protect your telephone system and reduce the risk of you being attacked. 
How does a business go about choosing the right solution to effectively connect their business to the internet and the cloud? There are lots of different options available but the focus of this months blog is broadband and ethernet. Here we will look at the benefits and flaws of each offering to help you decide which one is a better fit for your business.  
Often business owners think that Call Recording is something that is used in a Call Centre with hundreds of agents handling hundreds of calls, but this really isn't the case. Call Recording brings so much value to a business, regardless of size, there are lots of benefits and it is actually very affordable. This months blog will explain what Call Recording is, how it would benefit your business and how you go about implementing it. 
On a day to day basis, as you run your business, you will deal with lots of different suppliers for all of your requirements. Sometimes managing all of these different providers can become a task in itself. Of course, suppliers are important to you, they provide you with all the resources you need but what if you were to consolidate the number of providers you deal with? How much time would that save you? How much more efficient would you be? Often suppliers are calling us and promoting their services but how do you choose the right provider? 
Many businesses are enabling employees to work remotely and this is on the increase as the benefits of remote working are starting to be realised. In this month's blog we will be looking at what remote working is, the benefits and best practices of remote working and some advice on what technology you need to put in place to make it work. With more than 4 million people working from home maybe it is something for you to consider. 
The world of telecoms is full of acronyms and buzzwords that often don't mean anything to an individual outside of the telecoms industry. So, at DCS Voice & Vision we thought we would take a moment to explain what some of these technical terms mean. Maybe you are about to review your current telephone system and will be talking to some providers about the solutions that they offer. This guide will help you have a better understanding of the terms you will be hearing. 
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